We are a small, family-owned business based in North Carolina. We have been in business for nearly 20 years and are very proud of our commitment to serving the public safety industry. We design all of our bags in-house based around the real life experiences of our employees, many of whom are former EMTs and firefighters. We know what works because we’ve done the job.
We value putting the customer first. That’s why we have never had an auto attendant for our phone system. When you call Lightning X, a real human answers the phone – every time. We also redesign each of our gear bags annually. How do we know what needs to be improved? Our customers tell us! We value customer feedback so much that it is what drives us to keep moving forward. Year after year. Bag after bag.